DELIVO

Privacy Policy

Effective Date: 20 August 2026
Last Updated: 20 August 2026

At DELIVO, we respect your privacy and are committed to protecting the personal information you provide when using our website, mobile applications and food delivery services.

This Privacy Policy explains what information DELIVO may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By using the DELIVO website, mobile application or related services, you acknowledge that you have read and understood this Privacy Policy.

1. About DELIVO

DELIVO is an Indian food delivery platform that connects customers with restaurants, cafes and other food businesses through digital ordering and delivery services.

DELIVO was founded in Jalore, Rajasthan, and is building a food delivery platform for customers, restaurant partners and delivery partners.

For privacy-related questions or requests, you can contact us at:

Email: support@delivonow.com
Phone: (+91) 8003700464
Address: SHOP NO 14, GARVEET TOWER, BHINMAL ROAD, JALORE, RAJASTHAN, INDIA

2. Information We May Collect

Depending on how you use DELIVO, we may collect or receive different categories of information.

2.1 Account and Contact Information

When you create an account or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Account or profile information
  • Information you provide when contacting customer support

2.2 Order and Transaction Information

When you place an order through DELIVO, we may process information related to your order, including:

  • Restaurant selected
  • Food items ordered
  • Order amount
  • Delivery charges
  • Applicable platform or service charges
  • Order status
  • Delivery address
  • Payment status
  • Refund or cancellation details

2.3 Location and Delivery Information

To provide delivery services, DELIVO may process location or address information that is necessary to:

  • identify a delivery location;
  • show nearby restaurants or service availability;
  • calculate delivery distance or charges;
  • coordinate delivery;
  • provide order tracking or related functionality.

Where your device or application requires permission for location access, you may control such permissions through your device settings, subject to the effect that disabling certain permissions may affect related services.

2.4 Device and Technical Information

When you use the DELIVO website or app, certain technical information may be collected automatically, such as:

  • IP address
  • Device type
  • Operating system
  • Browser or app information
  • Device identifiers or similar technical information
  • App version
  • Crash or diagnostic information
  • General usage and interaction information

This information may be used to maintain, secure and improve DELIVO services.

2.5 Communications and Support Information

If you contact DELIVO through email, phone, WhatsApp, contact forms, social media or other support channels, we may retain information necessary to respond to your request and maintain appropriate support records.

3. How DELIVO Uses Personal Information

DELIVO may use personal information for purposes including:

  • Creating and managing user accounts
  • Processing and fulfilling food orders
  • Coordinating deliveries
  • Providing order updates and notifications
  • Processing payments and related transactions
  • Handling cancellations, refunds and customer support
  • Showing relevant restaurants and food options
  • Improving website, app and delivery services
  • Detecting fraud, abuse or security issues
  • Troubleshooting technical problems
  • Communicating service-related information
  • Providing offers, promotions or marketing communications where permitted
  • Maintaining records required for legitimate business, accounting, taxation, compliance or legal purposes
  • Protecting DELIVO, customers, restaurant partners and delivery partners
  • Complying with applicable law and lawful requests

4. Payment Information

Payments made through DELIVO may be processed using third-party payment service providers or other authorised payment partners.

Where applicable, payment information may be handled directly by the relevant payment provider. DELIVO may receive limited transaction information necessary to confirm payment, process an order, handle refunds or maintain transaction records.

DELIVO does not intend to store complete payment card credentials unless such storage is specifically required and lawfully supported by the relevant payment arrangement.

Users should also review the privacy and security practices of the payment service provider used for a particular transaction.

5. Restaurant and Delivery Partner Information

DELIVO may share limited information with the restaurant and delivery partner involved in fulfilling an order where such sharing is necessary to provide the requested service.

For example, information may be shared as necessary for:

  • Preparing the customer’s order
  • Delivering the order
  • Contacting the customer regarding the order
  • Resolving order issues
  • Completing refunds, cancellations or support requests

Only information reasonably necessary for the relevant service should be shared.

6. Third-Party Service Providers

DELIVO may use third-party service providers to operate and improve its website, mobile applications and delivery services.

These may include providers supporting functions such as:

  • Payment processing
  • Hosting and infrastructure
  • Cloud services
  • Push notifications
  • Analytics and diagnostics
  • Customer communication
  • Security and fraud prevention
  • Maps or location-related services
  • Application distribution

Such providers may process information on behalf of DELIVO or provide their own services in accordance with their applicable policies and legal requirements.

Where relevant, users should also review the privacy policies of the third-party services involved.

7. Push Notifications

DELIVO may send push notifications relating to:

  • Order confirmation
  • Restaurant acceptance or preparation
  • Delivery updates
  • Payment status
  • Customer support
  • Important account or service information
  • Promotional communications where permitted

You can generally control promotional notifications through the app or device settings. Disabling certain notifications may prevent you from receiving timely order-related updates.

8. Cookies and Similar Technologies

DELIVO may use cookies and similar technologies on its website to support functionality, understand website usage, improve performance and enhance the user experience.

Cookies may be used for purposes such as:

  • Website functionality
  • Preferences
  • Security
  • Analytics
  • Performance measurement

You may be able to control cookies through your browser settings. Blocking certain cookies may affect some website functionality.

9. Information Sharing and Disclosure

DELIVO does not intend to sell personal information to third parties for their independent use.

Information may be shared where reasonably necessary for operating DELIVO services, including with:

  • Restaurant partners
  • Delivery partners
  • Payment providers
  • Technology and infrastructure providers
  • Customer support providers
  • Security and fraud-prevention providers
  • Professional advisers
  • Government authorities, regulators or law-enforcement agencies where legally required or permitted
  • Other parties where necessary to protect rights, safety, security or legal interests

Any sharing should be limited to the purpose for which it is reasonably required, subject to applicable law.

10. Data Security

DELIVO takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include access controls, authentication, secure communication, infrastructure protections, monitoring and other safeguards appropriate to the nature of the information and service.

However, no online service or electronic transmission can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.

11. Data Retention

DELIVO may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services
  • Maintaining account and order records
  • Processing payments and refunds
  • Customer support
  • Accounting and taxation
  • Fraud prevention
  • Security
  • Dispute resolution
  • Legal or regulatory compliance

When information is no longer reasonably required, DELIVO may delete, anonymise or otherwise dispose of it in accordance with applicable law and operational requirements.

12. Your Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, which may include:

  • Requesting information about personal data processed by DELIVO
  • Requesting correction of inaccurate or incomplete information
  • Requesting deletion where applicable
  • Withdrawing consent where processing is based on consent
  • Raising a privacy-related complaint or grievance
  • Requesting information about the purposes for which personal data is processed

Requests may be subject to reasonable verification to protect account security and prevent unauthorised requests.

To make a privacy-related request, contact:

support@delivonow.com

13. Marketing Communications

DELIVO may communicate with users regarding offers, promotions, updates and other marketing communications where permitted by law.

Users may choose to stop receiving certain promotional communications using the available unsubscribe, preference or communication controls.

Please note that even after promotional communications are disabled, you may still receive important service-related communications such as order confirmations, delivery updates, payment notifications, security alerts or account-related messages.

14. Children’s Privacy

DELIVO’s services are not intended to be used by children in circumstances where applicable law requires parental consent or otherwise restricts such processing.

DELIVO does not knowingly request or intentionally collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information inappropriately, please contact DELIVO at:

support@delivonow.com

15. Links to Third-Party Websites and Services

The DELIVO website or app may contain links or integrations to third-party websites, applications or services.

DELIVO is not responsible for the privacy practices, security or content of third-party services that it does not control.

Users are encouraged to review the privacy policies of third-party websites and services before providing personal information.

16. Business Transfers

If DELIVO undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

17. Legal and Regulatory Compliance

DELIVO may process or disclose information where necessary to comply with applicable laws, legal processes, government requests, regulatory obligations or lawful orders.

DELIVO may also use information where reasonably necessary to protect the rights, property, safety or security of DELIVO, its users, restaurant partners, delivery partners or other persons.

18. Updates to This Privacy Policy

DELIVO may update this Privacy Policy from time to time to reflect changes in its services, technology, legal requirements or business practices.

When material changes are made, DELIVO may update the Last Updated date and, where appropriate, provide additional notice through the website, app or other communication channels.

Users are encouraged to review this Privacy Policy periodically.

19. Contact and Privacy Grievances

For privacy questions, requests, complaints or grievances relating to personal information handled by DELIVO, please contact:

DELIVO
Email: support@delivonow.com
Phone: (+91) 8003700464
Address: SHOP NO 14, GARVEET TOWER, BHINMAL ROAD, JALORE, RAJASTHAN, INDIA

When contacting us about a privacy request, please provide enough information for us to understand and verify your request.

20. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, as applicable to DELIVO and the services provided.

Nothing in this Privacy Policy is intended to limit any rights available to users under applicable law.

21. Consent and Use of DELIVO Services

By continuing to use the DELIVO website, mobile application or services after reviewing this Privacy Policy, you acknowledge the practices described in this policy, subject to the rights and choices available to you under applicable law.

Last Updated: 20 August 2026

DELIVO – Food Delivery Platform
Jalore, Rajasthan, India

Privacy Contact: support@delivonow.com