DELIVO

Terms & Conditions

Effective Date: 20 August 2026
Last Updated: 20 August 2026

Welcome to DELIVO.

These Terms & Conditions govern your access to and use of the DELIVO website, mobile applications and related food ordering and delivery services.

By accessing or using DELIVO, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms & Conditions and any applicable policies referenced in them.

Please read these Terms carefully before using the DELIVO platform.

1. About DELIVO

DELIVO is an Indian food delivery platform that connects customers with restaurants, cafes and other food businesses through online ordering and delivery services.

DELIVO was founded in Jalore, Rajasthan, and provides technology and operational services that help customers discover food businesses and place orders through its digital platform.

For support or general enquiries:

Email: support@delivonow.com
Phone: (+91) 8003700464
Address: SHOP NO 14, GARVEET TOWER, BHINMAL ROAD, JALORE, RAJASTHAN, INDIA

2. Acceptance of These Terms

By using the DELIVO website, mobile application or services, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, you should not use the DELIVO platform or services.

DELIVO may update these Terms from time to time. Continued use of the services after an updated version is published may constitute acceptance of the revised Terms, subject to applicable law.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use DELIVO services.

Where use by a minor or another person requires parental, guardian or other legally required consent, the person providing such consent is responsible for the relevant use of the service to the extent permitted by law.

4. DELIVO Account

Certain DELIVO features may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Keeping your account information updated
  • Maintaining the confidentiality of account credentials
  • Taking reasonable steps to secure your device and account
  • Informing DELIVO if you suspect unauthorised access

You should not create an account using another person’s identity or provide false, misleading or fraudulent information.

DELIVO may suspend or restrict an account where it reasonably suspects fraud, abuse, misuse, security risks or violation of these Terms, subject to applicable law.

5. Food Ordering Services

DELIVO enables customers to browse participating restaurants and food businesses and place food orders through the platform.

An order may include:

  • Food or beverage items
  • Quantities
  • Restaurant charges
  • Delivery charges
  • Platform or service charges, where applicable
  • Taxes or other applicable charges

The final amount payable will be displayed before or during checkout as applicable to the order.

An order request does not necessarily mean that the order has been accepted. The order may require acceptance or confirmation by the relevant restaurant or DELIVO system.

6. Restaurant Partners

Restaurants and food businesses listed on DELIVO are responsible for information relating to their food products and their preparation, subject to the applicable arrangement between the restaurant and DELIVO.

This may include:

  • Food preparation
  • Food quality
  • Availability
  • Ingredients and descriptions
  • Portion sizes
  • Preparation time
  • Restaurant operating hours
  • Compliance with applicable food laws

Where information is provided by a restaurant partner, DELIVO may display that information on the platform based on information made available to us.

Actual availability may change due to restaurant operations, stock limitations or other circumstances.

7. Menu, Pricing and Availability

Restaurants may change menu items, prices, availability and preparation times.

Although DELIVO aims to keep information accurate and current, there may be situations where:

  • A menu item becomes unavailable
  • A restaurant is temporarily unable to accept an order
  • A price or offer is displayed incorrectly
  • Preparation or delivery takes longer than expected

Where a material error is identified, DELIVO or the restaurant may contact the customer or cancel the relevant order, subject to applicable law and the applicable refund process.

8. Transparent Pricing

DELIVO may display food prices and applicable charges before order confirmation.

Depending on the applicable order, charges may include:

  • Food item price
  • Delivery fee
  • Platform or service fee
  • Taxes
  • Other applicable charges disclosed at checkout

DELIVO aims to provide customers with a clear breakdown of applicable charges before payment.

Restaurant pricing, commissions and other commercial arrangements between DELIVO and restaurant partners do not necessarily determine the final customer charges except to the extent displayed during checkout.

9. Delivery

DELIVO may coordinate food delivery through its delivery partners or other delivery arrangements.

Delivery times shown on the platform are estimates and may vary due to:

  • Restaurant preparation time
  • Traffic
  • Weather
  • Distance
  • Customer availability
  • High order volume
  • Operational or technical issues
  • Events or circumstances outside reasonable control

A delivery estimate is not a guarantee of a particular delivery time.

Customers should provide a correct and complete delivery address and remain reasonably available to receive the order.

10. Delivery Address and Customer Availability

Customers are responsible for providing an accurate delivery location, phone number and other information necessary to complete delivery.

If the customer provides incorrect information, is unavailable, cannot be contacted or otherwise prevents successful delivery, additional charges, cancellation or other consequences may apply depending on the circumstances and applicable policy.

Where a delivery cannot be completed for reasons attributable to the customer, a refund may not always be available.

11. Order Confirmation

An order may be considered confirmed only after the applicable confirmation process has been completed.

DELIVO may communicate order status through the app, website, SMS, email, push notifications, phone calls or other available communication channels.

Customers should not assume an order is confirmed merely because an order request has been submitted.

12. Payments

DELIVO may support online payments through third-party payment service providers and other available payment methods.

Customers agree to provide valid payment information where required.

Payment processing may be subject to the terms and policies of the relevant payment provider.

A payment may be considered successful only after the relevant payment confirmation is received.

If a payment is unsuccessful, reversed, delayed or otherwise incomplete, the related order may not be processed or may be cancelled depending on the circumstances.

13. Taxes and Other Charges

Applicable taxes and charges may be added to an order as required by law or as disclosed at checkout.

Customers are responsible for paying the total amount displayed as payable for the order unless an applicable refund, discount or adjustment is subsequently provided.

14. Offers, Discounts and Coupons

DELIVO may offer promotional codes, discounts, cashback, free-delivery promotions or other offers.

Each offer may have separate conditions, including:

  • Minimum order value
  • Maximum discount
  • Restaurant or category restrictions
  • Validity period
  • Usage limits
  • Payment-method requirements
  • Customer eligibility

Unless otherwise stated, promotions cannot be combined with other offers.

DELIVO may cancel or modify an offer where required due to technical errors, misuse, fraud, regulatory requirements or other legitimate reasons, subject to applicable law.

15. Cancellation by Customer

Customers may be permitted to cancel an order depending on the order status and applicable cancellation policy.

Cancellation may not be available after the restaurant has begun preparing the order or where the order has progressed beyond the relevant cancellation stage.

Any refund following cancellation will depend on the circumstances, payment method, order status and applicable refund policy.

16. Cancellation by DELIVO or Restaurant

An order may be cancelled by DELIVO or the restaurant in circumstances including:

  • Item unavailability
  • Restaurant closure
  • Restaurant inability to accept or prepare the order
  • Delivery limitations
  • Incorrect or incomplete order information
  • Payment failure
  • Suspected fraud or misuse
  • Technical problems
  • Events outside reasonable control

Where an eligible payment has already been received, applicable refunds may be processed according to the relevant refund process.

17. Refunds

Refund eligibility depends on the reason for cancellation or the issue affecting the order.

Refunds may be considered for circumstances such as:

  • Eligible order cancellation
  • Payment being collected without successful order processing
  • Significant order issues
  • Missing or incorrect items, subject to verification
  • Other circumstances determined under DELIVO’s applicable refund process

Refunds may be subject to verification and the terms of the payment provider.

The time required for a refund to appear in the customer’s account may depend on the payment method, bank or payment provider.

18. Missing, Incorrect or Damaged Orders

If an order contains a missing, incorrect or materially damaged item, customers should contact DELIVO support as soon as reasonably possible after delivery.

DELIVO may request relevant information to investigate the issue, such as:

  • Order details
  • Photographs
  • Description of the issue
  • Delivery information
  • Other evidence reasonably necessary to assess the complaint

Any refund, replacement or other resolution will depend on the circumstances and applicable policy.

19. Customer Responsibilities

Customers agree to:

  • Provide accurate order and delivery information
  • Use the platform lawfully
  • Treat restaurant and delivery partners respectfully
  • Not misuse promotional offers
  • Not create fraudulent accounts or orders
  • Not attempt unauthorised access to the platform
  • Not interfere with platform operations or security
  • Not submit false or misleading complaints
  • Not use DELIVO for unlawful activities

20. Prohibited Use

Users must not:

  • Use DELIVO for unlawful purposes
  • Impersonate another person
  • Attempt to gain unauthorised access to accounts, systems or data
  • Introduce malware or harmful code
  • Scrape or extract platform data without permission
  • Reverse engineer or interfere with the service except where permitted by applicable law
  • Abuse refunds, discounts or promotional systems
  • Conduct fraudulent transactions
  • Use automated systems to disrupt the platform
  • Violate the rights of DELIVO, restaurants, delivery partners or other users

DELIVO may take appropriate action in response to misuse or violations, subject to applicable law.

21. Restaurant Reviews and User Content

Users may be able to submit ratings, reviews, photos or other content through the DELIVO platform.

Users are responsible for ensuring that their content:

  • Is accurate to the best of their knowledge
  • Does not contain unlawful material
  • Does not infringe another person’s rights
  • Is not abusive, threatening, defamatory or fraudulent
  • Does not contain malware or harmful code

By submitting content, you grant DELIVO permission to use, reproduce, display and distribute that content as reasonably necessary to operate, improve and promote the services, subject to applicable law.

DELIVO may remove content that violates applicable policies or law.

22. Intellectual Property

The DELIVO name, logo, website design, application interface, software, text, graphics, photographs, trademarks and other content provided by DELIVO are owned by DELIVO or used under applicable rights or licences.

You may use the DELIVO platform only for personal or authorised business purposes in accordance with these Terms.

You must not copy, reproduce, modify, distribute, sell, lease or commercially exploit DELIVO intellectual property without appropriate authorisation, except where permitted by applicable law.

23. Third-Party Services and Links

DELIVO may use or link to third-party services, websites, payment providers, maps, analytics providers and other external services.

Third-party services may have their own terms and privacy policies.

DELIVO is not responsible for the independent practices, availability or content of third-party services that it does not control.

24. Availability of the Platform

DELIVO aims to provide reliable service but does not guarantee that the website, application or all features will always be available, uninterrupted or error-free.

The service may be temporarily unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Network failures
  • Security incidents
  • Third-party service disruptions
  • Other circumstances outside DELIVO’s reasonable control

DELIVO may modify, suspend or discontinue features or services where reasonably necessary, subject to applicable law.

25. Privacy

Your use of DELIVO is also subject to the DELIVO Privacy Policy.

The Privacy Policy explains how DELIVO may collect, use, protect and manage personal information in connection with the platform and services.

You can read the Privacy Policy here:

Privacy Policy

26. Limitation of Liability

To the extent permitted by applicable law, DELIVO will not be responsible for losses arising from circumstances outside its reasonable control, including delays, restaurant preparation issues, traffic, weather, network failures, third-party service interruptions or other operational circumstances.

DELIVO’s role may involve providing the technology and coordination necessary to facilitate food ordering and delivery services.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

27. Indemnity

To the extent permitted by applicable law, a user may be responsible for losses, claims or reasonable costs arising from the user’s:

  • Violation of these Terms
  • Fraudulent or unlawful use of the services
  • Misuse of the platform
  • Infringement of another person’s rights
  • False or misleading information

This section applies only to the extent permitted by applicable law.

28. Events Beyond Reasonable Control

DELIVO will not be considered responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, public emergencies, strikes, infrastructure failures, network outages or other force majeure circumstances.

29. Account Suspension or Termination

DELIVO may suspend, restrict or terminate access to an account where reasonably necessary due to:

  • Fraud
  • Abuse
  • Security concerns
  • Violation of these Terms
  • Illegal activity
  • Repeated misuse
  • Other legitimate operational or legal reasons

Users may also stop using the service at any time, subject to outstanding orders, payments or other obligations.

30. Changes to These Terms

DELIVO may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes in services
  • Changes in business practices
  • Legal or regulatory requirements
  • Technical developments
  • New features or functionality

The updated version will be published on this page along with an updated Last Updated date.

31. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of India.

Any dispute arising in connection with these Terms or the use of DELIVO services will be subject to the applicable jurisdiction and dispute-resolution requirements under Indian law.

32. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to operate to the extent legally permitted.

33. Entire Agreement

These Terms, together with the DELIVO Privacy Policy and any specific terms presented for particular promotions or services, form the terms governing your use of the DELIVO platform to the extent applicable.

34. Contact DELIVO

For customer support, questions about these Terms, complaints or other enquiries, contact:

DELIVO
Email: support@delivonow.com
Phone: (+91) 8003700464
Address: SHOP NO 14, GARVEET TOWER, BHINMAL ROAD, JALORE, RAJASTHAN, INDIA

For privacy-related matters, please refer to the DELIVO Privacy Policy.

Last Updated: 20 August 2026

DELIVO – Food Delivery Platform
Jalore, Rajasthan, India